There are passengers we tolerate. There are passengers we forget immediately. There are passengers we are pleased to have onboard. And then there are the ones we would go absolutely out of our way for. Not because they’re the most important. Not because they're a celebrity. Not
💡This is your reminder that your flight attendant controls your snacks, your drinks, and—occasionally—your experience. There is a version of flight attendant professionalism that exists in the training manuals. And then there is the version that exists in real life. Real life will train you in ways that
When people think about flight attendants, they think about the drink cart. Coke and peanuts. Ginger ale and Biscoff cookies. “Coffee, tea, or water?” "Can I get you something to drink, sugar?" "We've got Coke, Diet Coke, Sprite, ginger ale, apple juice, orange juice, cranberry
I don’t know where to start, which feels appropriate, because that’s exactly what it felt like walking into flight attendant training in 2008. The first day wasn’t a quiet, professional, buttoned-up welcome. It was loud and exciting and exuberant, and not just for the new hires
I’m starting this new publication where I tell stories from my time as a flight attendant, starting in 2008. Some of these stories are exactly as they happened. Others will sound like I made them up—which is fair, because even now, they feel a little unreal. But they’